To help speed your support ticket along, including the following information will be of great assistance:
| Username | This is your e-mail address |
| Browser | Chrome, Firefox, Internet Explorer, Edge |
| Browser Version | Found under Help->About |
| Description of the problem | Use as much detail as you can, including any error codes, screenshots, etc. |
| Steps to recreate the problem | If an error occurs, try to recreate the problem again, noting your steps along the way.
This step is critical to resolving the issue. For complex issues, recording a video of the phenomena is ideal: |