Click Account->Growers Select the Grower or Fields you want to export Click the Download Selected Boundaries button A zip file with your shapefiles will begin to download automatically.
FAQ
How do I update my password?
1. Click on Account->Users 2. Type in your current password 3. Type in your new password and then type it again in the confirmation box 4. Click the Save User button at the bottom right Your password has now been updated.
Helpful information to include with your help desk ticket
To help speed your support ticket along, including the following information will be of great assistance: Username This is your e-mail address Browser Chrome, Firefox, Internet Explorer, Edge Browser Version Found under Help->About Description of the problem Use as much detail as you can, including any error codes, screenshots, etc. Steps to recreate the problem
Managing Users
Account Info First name First name of the user Last name Last name of the user E-mail This is the account’s username as well Phone type The type of phone number entered for this account. Not Specified Business Home Mobile Other User Type This drop-down allows you to choose what type of User Account this
How do I add a new trap to a field?
Navigate to the field you want to add a trap to. From the Tool Bar, click on Traps. From the Sidebar, Click on Add Trap. Drag the location icon to the place the trap in the correct location. The coordinates will be displayed to help provide exact locations. Once the trap is in the correct location, click
In the mobile application, what does a yellow highlighted scouting trip mean?
When a scouting trip is highlighted in yellow, it means the mobile application has yet to sync the data with the DTN AP server. Once the data has been synced, the scouting trip will return to its normal color. To force the mobile application to sync, pull down at the top of the Scouting History
How do I continue a previous trip?
1. Click on Scouting History from the menu. 2. Select the trip you would like to continue. 3. Click the Continue button in the upper-right hand corner of the screen. 4. Continue scouting on the selected trip.
How do I get help with an DTN AP question that is not answered online?
1. Click on Help from the menu 2. If you are on a phone, you can click on Call us to call the DTN AP Support team. 3. If you want to submit a helpdesk ticket, click Create a Ticket. 4. Enter a description of your question or problem, and then click Send. We will
What does pull-to-refresh mean?
To get the latest information in a particular area of the DTN AP app, you will need to initiate a pull-to-refresh. Scroll to the top of the screen on your mobile device. Slide your finger down the screen until you see the refresh icon. Release your finger and the screen will refresh.
How do I re-sync trips, traps and other data on my iOS device?
If you are experiencing data not syncing with our DTN AP servers, you can re-sync your iOS device by following the steps below. 1. Click on the Menu button. 2. Click on Settings. 3. Click Sync All Information. 4. Wait for the syncing process to complete.