1. Open the Play Store on your mobile device. 2. Search for DTN AP. 3. Click DTN AP in the search results. 4. Click Install. 5. Once installed, click Open. 6. Log into your DTN AP account. 7. Click Allow to enable location services in the app.
Mobile
Helpful information to include with your help desk ticket
To help speed your support ticket along, including the following information will be of great assistance: Username This is your e-mail address Browser Chrome, Firefox, Internet Explorer, Edge Browser Version Found under Help->About Description of the problem Use as much detail as you can, including any error codes, screenshots, etc. Steps to recreate the problem
In the mobile application, what does a yellow highlighted scouting trip mean?
When a scouting trip is highlighted in yellow, it means the mobile application has yet to sync the data with the DTN AP server. Once the data has been synced, the scouting trip will return to its normal color. To force the mobile application to sync, pull down at the top of the Scouting History
How do I continue a previous trip?
1. Click on Scouting History from the menu. 2. Select the trip you would like to continue. 3. Click the Continue button in the upper-right hand corner of the screen. 4. Continue scouting on the selected trip.
How do I get help with an DTN AP question that is not answered online?
1. Click on Help from the menu 2. If you are on a phone, you can click on Call us to call the DTN AP Support team. 3. If you want to submit a helpdesk ticket, click Create a Ticket. 4. Enter a description of your question or problem, and then click Send. We will
What does pull-to-refresh mean?
To get the latest information in a particular area of the DTN AP app, you will need to initiate a pull-to-refresh. Scroll to the top of the screen on your mobile device. Slide your finger down the screen until you see the refresh icon. Release your finger and the screen will refresh.
How do I re-sync trips, traps and other data on my iOS device?
If you are experiencing data not syncing with our DTN AP servers, you can re-sync your iOS device by following the steps below. 1. Click on the Menu button. 2. Click on Settings. 3. Click Sync All Information. 4. Wait for the syncing process to complete.
How do I move a trap to a different location in the field?
1.In the Grower List, click on a Field you want to move traps on. 2. On the bottom tab selector, click on the Traps icon to show the list of your traps on the currently selected Field. 3. Click on the List view option. 4. Click on the Trap you want to move. 5. Click
How do I download Field information (Maps and Traps)?
1. Click on the Menu button and select Download Field Info. 2. Click on the My Traps button on the bottom. 3. Click the Select All button on the bottom 4. Click the Download button at the top 5. Wait a few moments and all of your traps will download to the iOS device. A
How do I send a Report from the iOS app?
1. Click on the Menu Button and select Reports 2. Click on the Report button in the upper right of the screen. 3. Check off the trips (scouting and trapping) you would like to include in your report. 4. Click the Continue button in the upper right (where the Report button was). 5. Type in